Further Labor Cost Savings

Other areas where savings are realized

Quiet help desk: Well-maintained computers suffer fewer outages, security issues, and other trouble ticket-generating events than poorly maintained machines.

RESULT:  Reduced demand for help desk services, either in-house or outsourced.

Reduced overtime and weekend work: The high reliability of the GoWorld remediation and system management processes reduces the need to schedule these actions after normal working hours or on holidays, significantly cutting overtime costs.

Undistracted non-technical employees: Many organizations rely on voluntary efforts of end users to perform at least some maintenance and other administrative tasks on their computers. The time involved may seem trivial, but can easily add up to several hours a year per employee.  Also, non-expert-executed remediation actions tend to suffer low first-pass success rates and generate a higher-than-normal number of trouble tickets.

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